Telecom Operations, Automated
TowerOps is the AI operations center that triages network incidents, routes escalations, and manages your telecom operations autonomously. No more 3am pager alerts. No more manual playbooks.
PagerDuty fires. You wake up, squint at your phone, try to remember the escalation matrix.
You forwarded to backhaul. It was a power issue. 25 minutes lost. Customer complaints stacking.
Fiber cut in a different region. Now you're managing two incidents on four hours of sleep.
AI classified the incidents, routed to the right teams, and filed the resolution summary by morning.
Four capabilities that replace the manual workflows telecom managers have been stuck with for decades.
Classifies network incidents by type, severity, and affected infrastructure. Understands tower outages, spectrum degradation, backhaul failures, and power issues.
Routes to the right team on the first try. Learns your org structure, on-call schedules, and resolution patterns to eliminate mis-routes.
Generates end-of-shift summaries, MTTR analysis, and trend reports automatically. No more spending Monday mornings on spreadsheets.
Learns from every resolution. When veteran staff leave, their operational knowledge stays. Identifies recurring issues before they become chronic.
| PagerDuty | ServiceNow | TowerOps | |
|---|---|---|---|
| Telecom-specific intelligence | No | Partial | Yes |
| Autonomous triage | No | No | Yes |
| Learns from resolutions | No | No | Yes |
| Setup time | Days | Months | Hours |
| Pricing | $21-49/user | $100k+/yr | Accessible |
Built by a telecom operations manager who was tired of the 3am calls. TowerOps is the AI-native ops center the industry should have built a decade ago.